It depends on who owns your admin today. If it's landingon you or someone senior and nobody owns it end-to-end, that's the SuperOperator — one person takes the function, and we build automation around them.If your processes already run at scale across several functions and theconstraint is build capacity rather than ownership, that's a Forward-DeployedAI Team. If you simply need an experienced person in a defined role —accounting, finance, e-commerce, operations — that's Offshore Hiring. And if you'rean AI startup where implementation is throttling growth, that's ourforward-deployed teams for AI startups. If you're not sure, tell us what's notworking on a call and we'll tell you which fits, including if none of them do.

Same thesis, different shape. The Super Operator puts onetrained operator inside your business to own a function, with a build teamautomating around them. A Forward-Deployed AI Team embeds the build capabilitydirectly — a transformation lead, delivery PM and automation engineer workingalongside your existing people, shipping micro-automations weekly acrossmultiple functions. The Super Operator is right when you need someone to ownthe work. The AI Team is right when your people already own it and the bottleneckis how fast it can be automated.

No — and most clients don't have them. That's preciselywhy we sequence it the way we do. Your operator runs the process first, hitsthe exceptions, and documents what the workflow actually looks like on a badday. Only then does the build team automate it. Teams that automate from adiagram build against what someone remembered in a workshop; we build againstwhat's actually happened.

Every automation runs in the tools and accounts youalready own — no Deskwork middleware, no shadow systems. Your data stays whereit is; we never copy or export it into our own systems to work on it. NDAs areexecuted before a single login is issued. You grant least-privilege access andcan revoke any of it at any time. Nothing gets added to your stack without yourapproval, and every automation is documented and reported before and after itgoes live.

Everything keeps running without us. Automations,documentation and SOPs are yours as they're built — not licensed back to you.On exit we revoke access, rotate credentials and hand over documentation.Engagements are month on month with a three-month minimum: long enough to givethe work a fair run, short enough that we keep earning it.

We do. Every operator, engineer and team member is aDeskwork employee, on our own infrastructure in the Philippines — never afreelancer, never subcontracted. You direct the work: priorities, tasks,standards and day-to-day direction, with them sitting in your comms channelsand systems, dedicated to you alone. We own recruitment, HR, compliance,equipment, payroll, support and retention. You never spend a day being anemployer in another country.

We'd rather catch it early than replace someone late,which is why check-ins are scheduled rather than reactive — first week, fourweeks, then quarterly, with findings shared with you every time. Most frictionsurfaces in the first fortnight and is fixable: unclear scope, missing access,or expectations that were never made explicit on either side.

If it's genuinely not working, we replace them. Werecruit and place a replacement at no additional cost — no second recruitmentfee, no new establishment fee. You approved the first candidate and you'llapprove the replacement the same way; nobody joins your team without yoursay-so.

Every month you pay us, the goal is the same: turn thatspend into either margin you didn't have or hours you get back. We reportmonthly on what shipped and what it saved, with an executive review. Theprinciple we hold ourselves to is that this line item should never be a costcentre — it's either capacity going back into revenue-generating work, or hoursremoved from work you're paying for today.

We work across trades, property, e-commerce, beauty andprofessional services — typically founder-led businesses of 3 to 50 staffonshore. For offshore hiring specifically, we're deepest in accounting,finance, e-commerce and operations. What matters more than industry is whetherthere's genuinely enough defined work for someone to own, and whether you havethe internal structure to support them. We'll tell you honestly if you don't —we turn away the engagements this won't work for, and that's the reason ourretention sits at 98%.

Pricing depends on the model, the role, the seniority andthe shape of the engagement — a shared operator four hours a day and a fullforward-deployed team are different propositions, and quoting a single numberfor both would be useless to you.

What we can tell you upfront: it's one fixed monthly fee.Salary, management, equipment, compliant hiring, data security and support areall inside a single invoice. There's no recruitment percentage, noper-placement fee, and no entity for you to set up offshore. Engagements runmonth on month with a three-month minimum, and you pay nothing until someoneactually starts working in your business.

You'll get a real number on the first call. We won't makeyou sit through a sequence to get it.